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43-5032.00Market Standard — pending BLS/OEWS enrichment

Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Primary Directive

Efficiently coordinate and manage dispatch operations for service delivery.

Execution Steps
  1. 1

    Receive customer requests

    Gather and document customer requests for service or equipment.

  2. 2

    Schedule dispatch of resources

    Allocate workers, vehicles, or equipment based on customer needs and specifications.

  3. 3

    Communicate with teams

    Relay work orders and important information to field crews and supervisors.

  4. 4

    Monitor service progress

    Track the location and status of personnel and equipment to ensure timely service.

  5. 5

    Maintain records

    Document all dispatch activities, including work orders and service performance.

Toolbox Requirements
Kronos Workforce TimekeeperMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordSAP software

Free — no credit card required. 200 messages included.

Dispatchers, Except Police, Fire, and Ambulance — SAL