43-5031.00Market Standard — pending BLS/OEWS enrichment

Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Primary Directive

Ensure effective communication and dispatch for emergency situations.

Execution Steps

1
Receive emergency calls
Answer incoming telephone or alarm system calls regarding emergencies.
2
Assess caller needs
Question callers to determine their locations and the nature of their problems.
3
Determine response priorities
Evaluate response requirements and prioritize situations for dispatch.
4
Dispatch emergency units
Relay information and dispatch units according to established procedures.
5
Record and monitor communications
Document call details and monitor radio frequencies for updates.

Toolbox Requirements

Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft SharePointMicrosoft WordSAP software

Free — no credit card required. 200 messages included.