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43-4181.00Market Standard — pending BLS/OEWS enrichment

Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Primary Directive

Assist customers with travel arrangements and inquiries.

Execution Steps
  1. 1

    Examine passenger documentation

    Determine destinations and assign boarding passes based on passenger documentation.

  2. 2

    Check baggage and cargo

    Direct passengers to designated locations for loading their baggage and cargo.

  3. 3

    Provide travel information

    Inform clients about essential travel details such as times, connections, and requirements.

  4. 4

    Make and confirm reservations

    Utilize various communication methods to make and confirm transportation and accommodation reservations.

  5. 5

    Prepare customer invoices

    Generate invoices for customers and accept payments for travel services rendered.

Toolbox Requirements
Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft Word

Free — no credit card required. 200 messages included.