U.S. Dept. of Labor code 43-4171.00Market Standard — pending BLS/OEWS enrichment

Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

What this job is about

Assist visitors and manage communications efficiently.

What this work involves, step by step

AI can help most with the planning, drafting, and paperwork below — not the hands-on parts.

1
Answer and direct phone calls
Operate the telephone switchboard to answer, screen, or forward calls.
2
Greet and assist visitors
Welcome individuals entering the establishment and determine their purpose to direct them appropriately.
3
Schedule and manage appointments
Maintain and update appointment calendars while scheduling meetings for staff.
4
Process payments and receipts
Receive payments for services and accurately record receipts.
5
Provide information and resolve inquiries
Transmit information to customers and address any complaints or questions they may have.

Tools used in this work

Google DocsIntuit QuickBooksMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft Word

Free — no credit card required. 200 messages included.