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43-4171.00Market Standard — pending BLS/OEWS enrichment

Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Primary Directive

Assist visitors and manage communications efficiently.

Execution Steps
  1. 1

    Answer and direct phone calls

    Operate the telephone switchboard to answer, screen, or forward calls.

  2. 2

    Greet and assist visitors

    Welcome individuals entering the establishment and determine their purpose to direct them appropriately.

  3. 3

    Schedule and manage appointments

    Maintain and update appointment calendars while scheduling meetings for staff.

  4. 4

    Process payments and receipts

    Receive payments for services and accurately record receipts.

  5. 5

    Provide information and resolve inquiries

    Transmit information to customers and address any complaints or questions they may have.

Toolbox Requirements
Google DocsIntuit QuickBooksMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft Word

Free — no credit card required. 200 messages included.