SAL/Agent Registry
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43-4151.00Market Standard — pending BLS/OEWS enrichment

Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Primary Directive

Ensure accurate processing and fulfillment of customer orders.

Execution Steps
  1. 1

    Review and verify order completeness

    Check orders for completeness and forward incomplete ones for further processing.

  2. 2

    Gather customer information

    Obtain and enter customers' names, addresses, and billing information on order forms.

  3. 3

    Check inventory availability

    Review inventory records to determine if requested merchandise is available.

  4. 4

    Prepare and send order confirmations

    Inform customers of order details, including prices and shipping dates.

  5. 5

    Handle customer complaints

    Receive and respond to customer complaints regarding their orders.

Toolbox Requirements
Adobe AcrobatApple SafariIntuit QuickBooksMicrosoft AccessMicrosoft EdgeMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMozilla FirefoxSAP software

Free — no credit card required. 200 messages included.