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U.S. Dept. of Labor code 43-4081.00Market Standard — pending BLS/OEWS enrichment

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

What this job is about

Assist guests with check-in, reservations, and inquiries.

What this work involves, step by step

AI can help most with the planning, drafting, and paperwork below — not the hands-on parts.

  1. 1

    Greet and register guests

    Welcome guests and complete their registration process.

  2. 2

    Assign rooms and issue keys

    Allocate rooms to guests and provide them with room keys.

  3. 3

    Handle guest inquiries

    Answer questions about hotel services and local attractions.

  4. 4

    Process payments and compute bills

    Verify payment methods and calculate total charges for guests.

  5. 5

    Coordinate with housekeeping and maintenance

    Notify staff about room readiness and any reported issues.

Tools used in this work
FacebookMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordYardi software

Free — no credit card required. 200 messages included.