43-4081.00Market Standard — pending BLS/OEWS enrichment

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Primary Directive

Assist guests with check-in, reservations, and inquiries.

Execution Steps

1
Greet and register guests
Welcome guests and complete their registration process.
2
Assign rooms and issue keys
Allocate rooms to guests and provide them with room keys.
3
Handle guest inquiries
Answer questions about hotel services and local attractions.
4
Process payments and compute bills
Verify payment methods and calculate total charges for guests.
5
Coordinate with housekeeping and maintenance
Notify staff about room readiness and any reported issues.

Toolbox Requirements

FacebookMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordYardi software

Free — no credit card required. 200 messages included.