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43-4051.00Market Standard — pending BLS/OEWS enrichment

Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Primary Directive

Assist customers with inquiries and resolve issues effectively.

Execution Steps
  1. 1

    Confer with customers

    Engage with customers via phone or in person to provide information about products or services.

  2. 2

    Record customer interactions

    Document details of inquiries, complaints, and actions taken during customer interactions.

  3. 3

    Resolve complaints

    Address and resolve customer service or billing complaints through appropriate actions.

  4. 4

    Notify customers of updates

    Contact customers to inform them about inquiry responses or claim investigation results.

  5. 5

    Recommend service improvements

    Suggest enhancements in products or services based on customer feedback to prevent future issues.

Toolbox Requirements
Adobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopApple macOSFacebookGoogle DocsIntuit QuickBooksKronos Workforce TimekeeperMEDITECH softwareMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft SharePointMicrosoft TeamsMicrosoft WindowsMicrosoft WordOracle DatabaseOracle PeopleSoftSalesforce softwareSAP softwareSlackYardi softwareZoom

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