U.S. Dept. of Labor code 43-4051.00Market Standard — pending BLS/OEWS enrichment

Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

What this job is about

Assist customers with inquiries and resolve issues effectively.

What this work involves, step by step

AI can help most with the planning, drafting, and paperwork below — not the hands-on parts.

1
Confer with customers
Engage with customers via phone or in person to provide information about products or services.
2
Record customer interactions
Document details of inquiries, complaints, and actions taken during customer interactions.
3
Resolve complaints
Address and resolve customer service or billing complaints through appropriate actions.
4
Notify customers of updates
Contact customers to inform them about inquiry responses or claim investigation results.
5
Recommend service improvements
Suggest enhancements in products or services based on customer feedback to prevent future issues.

Tools used in this work

Adobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopApple macOSFacebookGoogle DocsIntuit QuickBooksKronos Workforce TimekeeperMEDITECH softwareMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft SharePointMicrosoft TeamsMicrosoft WindowsMicrosoft WordOracle DatabaseOracle PeopleSoftSalesforce softwareSAP softwareSlackYardi softwareZoom

Free — no credit card required. 200 messages included.