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43-4021.00Market Standard — pending BLS/OEWS enrichment

Correspondence Clerks

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Primary Directive

Efficiently manage and respond to correspondence inquiries.

Execution Steps
  1. 1

    Read incoming correspondence

    Ascertain the nature of writers' concerns to determine the appropriate response.

  2. 2

    Maintain correspondence records

    Keep files and control records to document all correspondence activities.

  3. 3

    Prepare response documents

    Compose letters and documents addressing requests, claims, or inquiries.

  4. 4

    Route correspondence appropriately

    Direct correspondence to relevant departments for further action or reply.

  5. 5

    Compile and report data

    Gather and organize data from records to prepare periodic reports.

Toolbox Requirements
Epic SystemsMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft SharePointMicrosoft WindowsMicrosoft WordSAP software

Free — no credit card required. 200 messages included.