U.S. Dept. of Labor code 43-3011.00Market Standard — pending BLS/OEWS enrichment

Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

What this job is about

Assist customers in managing and repaying their debts.

What this work involves, step by step

AI can help most with the planning, drafting, and paperwork below — not the hands-on parts.

1
Record customer financial information
Document the financial status of customers and the progress of collection efforts.
2
Contact customers about overdue accounts
Notify customers of delinquent accounts through mail, phone, or in-person visits to solicit payment.
3
Establish repayment plans
Arrange debt repayment or create schedules based on the financial situations of customers.
4
Answer customer inquiries
Address customer questions regarding issues with their accounts and provide necessary information.
5
Process payments and update accounts
Receive payments and accurately post the amounts to the respective customer accounts.

Tools used in this work

Intuit QuickBooksMEDITECH softwareMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordSAP software

Free — no credit card required. 200 messages included.