43-2021.00Market Standard — pending BLS/OEWS enrichment

Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Primary Directive

Facilitate effective telephone communication and assistance for customers.

Execution Steps

1
Observe signal lights
Monitor signal lights on switchboards to identify incoming calls.
2
Operate switchboards
Dial or press buttons to connect local, long distance, and emergency calls.
3
Assist customers
Listen to customer requests and provide information using directories.
4
Maintain records
Keep accurate records of calls and related toll charges for reference.
5
Promote services
Inform customers about company products and savings plans when appropriate.

Toolbox Requirements

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft Word

Free — no credit card required. 200 messages included.