U.S. Dept. of Labor code 43-2011.00Market Standard — pending BLS/OEWS enrichment

Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

What this job is about

Efficiently manage communication and administrative tasks for the organization.

What this work involves, step by step

AI can help most with the planning, drafting, and paperwork below — not the hands-on parts.

1
Operate communication systems
Use telephone, switchboard, and intercom to manage incoming and outgoing calls.
2
Greet and assist callers
Answer incoming calls, provide information, and transfer calls as needed.
3
Monitor emergency systems
Keep an eye on alarms and make emergency announcements when necessary.
4
Perform administrative tasks
Schedule appointments, manage mail, and handle data entry using office software.
5
Maintain visitor logs
Log visitors in and out, assign security badges, and contact employee escorts.

Tools used in this work

Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordSAP software

Free — no credit card required. 200 messages included.