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43-1011.00Market Standard — pending BLS/OEWS enrichment

First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Primary Directive

Supervise and support office and administrative staff effectively.

Execution Steps
  1. 1

    Supervise employee performance

    Monitor the work of office staff to ensure quality and adherence to procedures.

  2. 2

    Resolve customer inquiries

    Address customer complaints and provide information on policies and procedures.

  3. 3

    Prepare work schedules

    Create and issue schedules and duty assignments for administrative staff.

  4. 4

    Conduct employee evaluations

    Assess employee performance and recommend actions based on evaluations.

  5. 5

    Implement training programs

    Organize and facilitate training for employees on job duties and company policies.

Toolbox Requirements
Adobe AcrobatApple macOSFacebookGoogle DocsHenry Schein DentrixIBM SPSS StatisticsIntuit QuickBooksMEDITECH softwareMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft SharePointMicrosoft TeamsMicrosoft VisioMicrosoft WindowsMicrosoft WordMozilla FirefoxOracle DatabaseOracle PeopleSoftSalesforce softwareSAP softwareSlackTableauYardi software

Free — no credit card required. 200 messages included.