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41-2031.00Market Standard — pending BLS/OEWS enrichment

Retail Salespersons

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

Primary Directive

Assist customers in finding and purchasing merchandise.

Execution Steps
  1. 1

    Greet customers

    Welcome customers and identify their needs or desires.

  2. 2

    Recommend merchandise

    Suggest products based on customer preferences and requirements.

  3. 3

    Process transactions

    Calculate total purchases and handle cash or credit payments.

  4. 4

    Maintain product knowledge

    Stay informed about current promotions, policies, and merchandise details.

  5. 5

    Handle returns and exchanges

    Facilitate the return or exchange of merchandise as requested by customers.

Toolbox Requirements
Adobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe InDesignAdobe PhotoshopApple macOSAutodesk AutoCADEclipse IDEFacebookGoogle DocsIntuit QuickBooksMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft SharePointMicrosoft WindowsMicrosoft WordOracle PeopleSoftSalesforce softwareSAP software

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