41-2021.00Market Standard — pending BLS/OEWS enrichment

Counter and Rental Clerks

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Primary Directive

Assist customers with rental services and transactions.

Execution Steps

1
Greet customers and assess needs
The agent welcomes customers and discusses the type, quality, and quantity of merchandise they seek for rental.
2
Explain rental fees and policies
The agent provides clear information about rental fees, policies, and procedures to customers.
3
Process rental orders and payments
The agent computes charges for services, receives payments, and prepares rental forms with customer information.
4
Provide information on rental items
The agent offers details about the availability, operation, and description of rental items to customers.
5
Maintain transaction records
The agent keeps accurate records of transactions and the number of customers entering the establishment.

Toolbox Requirements

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOracle Database

Free — no credit card required. 200 messages included.