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41-1012.00Market Standard — pending BLS/OEWS enrichment

First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Primary Directive

Supervise and enhance the performance of sales staff.

Execution Steps
  1. 1

    Monitor sales performance

    Track and evaluate sales staff performance to ensure goals are met.

  2. 2

    Assist staff with duties

    Provide guidance to employees on complex tasks and responsibilities.

  3. 3

    Resolve customer complaints

    Listen to and address customer issues regarding products or services.

  4. 4

    Prepare sales reports

    Compile and present sales and inventory reports for management review.

  5. 5

    Plan work schedules

    Organize and assign specific duties to employees based on operational needs.

Toolbox Requirements
Cisco WebexMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft WordSalesforce softwareSAP software

Free — no credit card required. 200 messages included.