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U.S. Dept. of Labor code 41-1012.00Market Standard — pending BLS/OEWS enrichment

First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

What this job is about

Supervise and enhance the performance of sales staff.

What this work involves, step by step

AI can help most with the planning, drafting, and paperwork below — not the hands-on parts.

  1. 1

    Monitor sales performance

    Track and evaluate sales staff performance to ensure goals are met.

  2. 2

    Assist staff with duties

    Provide guidance to employees on complex tasks and responsibilities.

  3. 3

    Resolve customer complaints

    Listen to and address customer issues regarding products or services.

  4. 4

    Prepare sales reports

    Compile and present sales and inventory reports for management review.

  5. 5

    Plan work schedules

    Organize and assign specific duties to employees based on operational needs.

Tools used in this work
Cisco WebexMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft WordSalesforce softwareSAP software

Free — no credit card required. 200 messages included.