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41-1011.00Market Standard — pending BLS/OEWS enrichment

First-Line Supervisors of Retail Sales Workers

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Primary Directive

Supervise retail sales operations to ensure customer satisfaction and sales efficiency.

Execution Steps
  1. 1

    Greet and assist customers

    Provide customer service by greeting and assisting customers with inquiries and complaints.

  2. 2

    Supervise sales staff

    Direct and supervise employees engaged in sales and customer service activities.

  3. 3

    Monitor sales activities

    Ensure that customers receive satisfactory service and quality goods during their shopping experience.

  4. 4

    Review inventory levels

    Inventory stock and reorder merchandise when levels drop to specified thresholds.

  5. 5

    Plan work schedules

    Plan and prepare work schedules while keeping accurate records of employees' time cards.

Toolbox Requirements
Adobe AcrobatAdobe IllustratorAdobe InDesignAdobe PhotoshopApple SafariAutodesk RevitFacebookGoogle AnalyticsGoogle DocsIBM SPSS StatisticsKronos Workforce TimekeeperMicrosoft AccessMicrosoft EdgeMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft SharePointMicrosoft VisioMicrosoft WindowsMicrosoft WordMozilla FirefoxOracle DatabaseOracle Primavera Enterprise Project Portfolio ManagementRSalesforce softwareSAP softwareSASTableauTeradata DatabaseYardi software

Free — no credit card required. 200 messages included.