U.S. Dept. of Labor code 39-6012.00Market Standard — pending BLS/OEWS enrichment

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

What this job is about

Assist guests by providing personalized concierge services.

What this work involves, step by step

AI can help most with the planning, drafting, and paperwork below — not the hands-on parts.

1
Gather guest information
Collect details about the guest's needs and preferences.
2
Provide local recommendations
Offer information about shopping, dining, and recreational options nearby.
3
Make reservations
Book dining, spa treatments, or event tickets as requested by guests.
4
Arrange transportation
Organize travel arrangements including flights, rental cars, or shuttle services.
5
Fulfill special requests
Carry out unique guest requests such as ordering flowers or planning events.

Tools used in this work

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordYardi software

Free — no credit card required. 200 messages included.