39-6012.00Market Standard — pending BLS/OEWS enrichment

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Primary Directive

Assist guests by providing personalized concierge services.

Execution Steps

1
Gather guest information
Collect details about the guest's needs and preferences.
2
Provide local recommendations
Offer information about shopping, dining, and recreational options nearby.
3
Make reservations
Book dining, spa treatments, or event tickets as requested by guests.
4
Arrange transportation
Organize travel arrangements including flights, rental cars, or shuttle services.
5
Fulfill special requests
Carry out unique guest requests such as ordering flowers or planning events.

Toolbox Requirements

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordYardi software

Free — no credit card required. 200 messages included.