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39-1022.00Market Standard — pending BLS/OEWS enrichment

First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

Primary Directive

Supervise and enhance the performance of personal service workers.

Execution Steps
  1. 1

    Train staff on procedures

    Instruct workers in proper operational procedures and company policies.

  2. 2

    Assign work schedules

    Create and manage work schedules to ensure timely service delivery.

  3. 3

    Resolve customer complaints

    Address and resolve customer complaints regarding service performance.

  4. 4

    Inspect work areas

    Check work areas to ensure cleanliness and maintenance standards are met.

  5. 5

    Recruit and hire staff

    Identify staffing needs and recruit suitable candidates for the team.

Toolbox Requirements
Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft Word

Free — no credit card required. 200 messages included.

First-Line Supervisors of Personal Service Workers — SAL