First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Ensure quality and timely delivery of entertainment services.

1. 1

   Analyze personnel data

   Review and record operational data to prepare activity reports.

2. 2

   Assign work schedules

   Create and distribute work schedules based on service requirements.

3. 3

   Collaborate on event planning

   Work with staff to develop schedules and programs for activities.

4. 4

   Train and supervise staff

   Provide training and guidance to workers on operational procedures.

5. 5

   Resolve customer complaints

   Address and resolve issues related to worker performance and services.