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39-1013.00Market Standard — pending BLS/OEWS enrichment

First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Primary Directive

Ensure compliance and quality service in gambling operations.

Execution Steps
  1. 1

    Monitor game operations

    Ensure house rules and regulations are followed by staff and patrons.

  2. 2

    Observe for cheating

    Watch gamblers for signs of cheating and alert security if necessary.

  3. 3

    Handle customer complaints

    Respond to and resolve any issues or complaints raised by patrons.

  4. 4

    Supervise staff performance

    Evaluate and train workers while ensuring adequate staffing at gaming tables.

  5. 5

    Maintain gaming equipment

    Perform minor repairs on slot machines and document any malfunctions.

Toolbox Requirements
Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft Word

Free — no credit card required. 200 messages included.