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35-1012.00Market Standard — pending BLS/OEWS enrichment

First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

Primary Directive

Ensure efficient food service and high-quality customer satisfaction.

Execution Steps
  1. 1

    Resolve customer complaints

    Address and resolve any issues raised by customers regarding food service.

  2. 2

    Train food service workers

    Provide training to employees on food preparation, service, sanitation, and safety procedures.

  3. 3

    Assign employee duties

    Allocate responsibilities and work stations to staff based on operational needs.

  4. 4

    Control inventory levels

    Monitor and manage inventories of food and supplies, reporting any shortages.

  5. 5

    Evaluate worker performance

    Observe and assess staff performance to ensure quality standards and service.

Toolbox Requirements
Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft Word

Free — no credit card required. 200 messages included.

First-Line Supervisors of Food Preparation and Serving Workers — SAL