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U.S. Dept. of Labor code 15-1232.006% growth 2024-2034, About as fast as average (~65,400 openings/yr)Typical pay: $60,340/yr

Computer User Support Specialists

What this job is about

Provide technical support and maintenance for computer systems.

What this work involves, step by step

AI can help most with the planning, drafting, and paperwork below — not the hands-on parts.

  1. 1

    Oversee daily computer system performance

    Monitor and evaluate the functionality of computer systems to ensure optimal performance.

  2. 2

    Set up equipment for users

    Install and configure hardware, software, and necessary cables for employee use.

  3. 3

    Diagnose and resolve technical issues

    Conduct diagnostics and consult with users to troubleshoot and fix computer problems.

  4. 4

    Train users on software and hardware

    Develop and deliver training materials to educate users on proper equipment usage.

  5. 5

    Maintain records of support activities

    Document daily transactions, issues encountered, and actions taken to resolve them.

Tools used in this work
Adobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe InDesignAdobe PhotoshopAJAXAmazon RedshiftAmazon Web Services AWS softwareAnsible softwareApache CassandraApache HadoopApache HiveApache KafkaApache MavenApache Subversion SVNApache TomcatApple iOSApple macOSAtlassian ConfluenceAtlassian JIRAAutodesk AutoCADAutodesk RevitBashBentley MicroStationCC#C++Cascading style sheets CSSChefCisco WebexDassault Systemes SolidWorksDjangoDockerEclipse IDEElasticsearchEpic SystemsESRI ArcGIS softwareExtensible markup language XMLFacebookGitGitHubGoogle AndroidGoogle AngularGoogle DocsHibernate ORMHypertext markup language HTMLJavaScriptJavaScript Object Notation JSONjQueryJUnitLinuxMarketo Marketing AutomationMEDITECH softwareMicrosoft .NET FrameworkMicrosoft AccessMicrosoft Active DirectoryMicrosoft Active Server Pages ASPMicrosoft ASP.NETMicrosoft Azure softwareMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft PowerShellMicrosoft ProjectMicrosoft SharePointMicrosoft SQL ServerMicrosoft SQL Server Integration Services SSISMicrosoft SQL Server Reporting Services SSRSMicrosoft TeamsMicrosoft VisioMicrosoft Visual BasicMicrosoft Visual Basic for Applications VBAMicrosoft Visual StudioMicrosoft WindowsMicrosoft Windows ServerMicrosoft WordMongoDBMySQLNode.jsNoSQLOracle DatabaseOracle JavaOracle PeopleSoftOracle PL/SQLOracle Primavera Enterprise Project Portfolio ManagementPerlPHPPostgreSQLPuppetPythonRed Hat Enterprise LinuxRubySalesforce softwareSAP softwareSASServiceNowShell scriptSlackSplunk EnterpriseSpring BootSpring FrameworkStructured query language SQLSwiftTableauTeradata DatabaseThe MathWorks MATLABTransact-SQLTrimble SketchUp ProUNIXUNIX ShellYardi softwareZoom

Free — no credit card required. 200 messages included.