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11-9131.00Market Standard — pending BLS/OEWS enrichment

Postmasters and Mail Superintendents

Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

Primary Directive

Oversee postal operations and ensure efficient service delivery.

Execution Steps
  1. 1

    Monitor employee attendance

    Track and record employees' work schedules and attendance for payroll.

  2. 2

    Organize mail processing activities

    Supervise the processing of incoming and outgoing mail efficiently.

  3. 3

    Resolve customer complaints

    Address and resolve issues raised by customers regarding postal services.

  4. 4

    Prepare employee work schedules

    Create and manage work schedules for postal employees to ensure coverage.

  5. 5

    Prepare operational reports

    Compile and submit detailed reports on post office activities to supervisors.

Toolbox Requirements
Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordSAP software

Free — no credit card required. 200 messages included.