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11-1021.00Market Standard — pending BLS/OEWS enrichment

General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Primary Directive

Ensure efficient operations and strategic management of resources.

Execution Steps
  1. 1

    Review performance data

    Analyze financial statements and reports to identify improvement areas.

  2. 2

    Coordinate departmental activities

    Direct operations related to production, pricing, and sales of products.

  3. 3

    Prepare staff schedules

    Assign specific duties and manage work schedules for team members.

  4. 4

    Implement marketing strategies

    Develop and execute product marketing campaigns to boost sales.

  5. 5

    Monitor supplier performance

    Ensure suppliers deliver goods and services effectively within budget.

Toolbox Requirements
Adobe AcrobatAdobe Creative Cloud softwareAdobe PhotoshopAmazon Web Services AWS softwareApache HadoopApple macOSAtlassian ConfluenceAtlassian JIRAAutodesk AutoCADExtensible markup language XMLFacebookGoogle AnalyticsGoogle DocsHubSpot softwareIBM SPSS StatisticsIntuit QuickBooksKronos Workforce TimekeeperMarketo Marketing AutomationMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft SharePointMicrosoft SQL ServerMicrosoft VisioMicrosoft Visual BasicMicrosoft Visual Basic for Applications VBAMicrosoft WindowsMicrosoft WordMozilla FirefoxOracle DatabaseOracle PeopleSoftOracle Primavera Enterprise Project Portfolio ManagementPostgreSQLPuppetRSalesforce softwareSAP softwareSASShell scriptSlackSplunk EnterpriseStructured query language SQLTableauTeradata DatabaseThe MathWorks MATLABYardi software

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General and Operations Managers — SAL